Terms of use.

Draft notice. This document is a working draft. It is published for transparency, but the final, legally binding version is being prepared with our solicitors. If you need the latest version before it appears here, write to [email protected].

1. About RobinReturn

RobinReturn (“we”, “us”, “our”) operates an AI-based platform that helps UK businesses draft and dispatch the documents needed to recover unpaid B2B debts up to £10,000.

RobinReturn is a technology platform. RobinReturn is not a law firm and does not provide legal advice. RobinReturn is not a legal representative as understood under CPR 2.3(1). A lawyer–client relationship does not form between you and RobinReturn. Where the platform produces template documents, you remain the author and the sender of those documents.

2. Eligibility

You may use RobinReturn only if all of the following apply:

• You are a UK-resident business and your debtor is a UK-resident business.
• The principal sum owed does not exceed £10,000.
• The debt is for goods or services genuinely supplied by you.
• You are not a consumer (RobinReturn is for B2B claims only).

3. Pricing and payment

Per-action fees are shown on the pricing calculator before you start. RobinReturn fees are exclusive of VAT. Court fees are set by HMCTS and paid directly to the court; their recoverability is at the court’s discretion.

You are charged only for the actions you choose to take. There is no subscription, no commission on recovered sums, and no minimum spend.

4. Your responsibilities

You confirm that the information you supply about the debt, debtor, and underlying invoice is accurate and that you have the right to seek recovery. You decide whether to send any document we help you draft. You remain responsible for the conduct of any court proceedings you start.

5. Limitation of liability

RobinReturn is not liable for any outcome arising from the use of documents we help you draft, including the court’s decision on recoverability of fees, statutory interest, or compensation. To the maximum extent permitted by law, our aggregate liability is limited to the fees you have paid us in the twelve months before the event giving rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

6. Acceptable use

You must not use RobinReturn to:

• Pursue a debt you know to be disputed in good faith.
• Harass, intimidate, or impersonate anyone.
• Circumvent any UK regulation, including the Solicitors Code of Conduct or HMCTS rules.
• Reverse-engineer or scrape the platform.

7. Termination

You can stop using the platform at any time. We may suspend or terminate access if we reasonably believe these terms have been breached. Fees already paid for completed actions are non-refundable; pre-paid actions not yet started will be refunded.

8. Governing law

These terms are governed by the laws of England & Wales. Any dispute will be heard exclusively in the courts of England.

Contact

Questions about these terms: [email protected].