Turn late payments into recovered cash in weeks, not months. Professional approach with legal oversight — at a fraction of traditional legal costs.
Letter Before Action · Invoice 2026-0188
Most invoices aren’t disputed — they’re forgotten. A clear, professional letter — sent at the right time — settles three in four debts before a court claim is ever filed.
Your sale is only complete when the service is paid for. Thousands of UK businesses close each year — not because they failed, but because they waited too long to chase payment.
The smart ones recover what’s owed by putting the systems in place.
Days wasted per case. Chasing emails, awkward phone calls, tracking promises that never materialise. Time you should spend growing your business.
SMBs face cash flow problems. You can’t invest when working capital is stuck with non-paying clients. Growth grinds to a halt.
Going to court is expensive — and traditional legal fees can cost more than the debt you’d recover. Your completed work, unpaid and forgotten.
Getting paid seems impossible. Legal complexity, court forms, compliance requirements — overwhelming for busy business owners.
We built RobinReturn so the cost of asking is always less than the debt, and the tone is always one your client will recognise.
Many businesses never chase unpaid invoices because they fear damaging client relationships. RobinReturn’s graduated approach gets you paid while preserving future business opportunities.
A polite, professional reminder we send to your client. Often, clients simply forgot or had an administrative oversight. 5% settle here.
A formal yet respectful Letter Before Action, outlining the debt, interest and next steps. Most clients pay at this stage to avoid court proceedings. 70% settle here.
Only after both stages do we discuss a court claim. By then the debtor has had multiple opportunities to pay — and the law is on your side. 75% settle before court overall.
A friendly nudge from your supplier
Hello,
We’re writing on behalf of your supplier regarding an unpaid invoice. The work was completed on time and payment is now overdue.
It’s likely an oversight — invoices fall behind for all sorts of reasons. If there’s a query on the work or the amount, we’d rather hear it now than later.
If everything is in order, you can settle below.
Warm regards,
Sent on your behalf via RobinReturn
A friendly, professional reminder we send to your client on your behalf. Often, clients simply forgot or had an administrative oversight.
A friendly nudge from your supplier
Hello, we’re writing on behalf of your supplier regarding an unpaid invoice. It’s likely an oversight — if there’s a query on the work or the amount, we’d rather hear it now than later…
PAY · ROBINRETURN.COM/INV
A formal yet respectful letter outlining the debt, interest and next steps. Most clients pay at this stage to avoid court proceedings.
Letter Before Action — Invoice 0188
Our records show an outstanding sum of £4,820.00. Unless the sum is settled within fourteen days, a small claim may be commenced in the County Court…
Authorised signatory
We prepare the Claim Form and supporting evidence pack. You file via Money Claim Online or by post. Court fees are paid directly to HMCTS and are recoverable on a win.
County Court Money Claims Centre
If the debtor doesn’t respond, you can apply for default judgment and enforce it. We’ll publish pricing for this stage as the workflow goes live; for now RobinReturn covers Polite Reminder, Letter Before Action and Claim Form.
Routes available after judgment is entered:
Every template is developed by lawyers and tuned for UK small claims under £10,000. The seal isn’t decorative — it’s the only reason any of this works.
RobinReturn is not a law firm and does not give legal advice. See the FAQ for the full position.
Drag the slider for your invoice value, then choose the most likely outcome. We’ll show what you pay us, what’s recoverable from the debtor, and what lands in your account.
Court fees and statutory interest are recoverable from the debtor where the court agrees. Our fee is shown exclusive of VAT; court fees are exempt from VAT.
See exactly where every overdue invoice sits, what’s been sent, and what the debtor said. Each case carries its own audit trail — every reminder, every Letter Before Action, every reply, every receipt.
Connect Xero, QuickBooks or Sage and your unpaid invoices flow in automatically. When payment lands, it goes straight to your bank — RobinReturn never collects your money.
You can — and for a £40,000 contract dispute, you should. RobinReturn is built for the £100 to £10,000 invoices that ordinarily slip through the cracks: too small to interest a high-street firm, too important to write off, too relationship-sensitive for a collection agency.
| Approach | Cost shape | Speed | Tone | Visibility |
|---|---|---|---|---|
| High-street solicitor | £250–£400 / hour + retainer | Weeks per stage | Formal · adversarial | Limited client visibility |
| Collection agency | 15–35% of recovered sum | Aggressive · fast | Scripts · pressure | Damages relationships |
| DIY · Money Claim Online | Court fees only | Slow without an LBA | Yours to draft | Self-service |
| RobinReturn | From £2 per case · pay-per-action | Most cases settle before court | Firm · relationship-safe | Live audit trail |
A handful of UK businesses describing what changed when they stopped writing late invoices off and started chasing them properly. Names appear with permission.
“We'd written off a substantial retention from a dissolved contractor. RobinReturn's structured approach pursued the directors and recovered the full amount. The professional tone meant we could still work with the directors' new company.”
↳ James Cooper · Director, BuildRight Construction Ltd
Substantial retention recovered · 6 weeks
Big corporate clients used to pay us whenever they felt like it. Now when they receive RobinReturn's letter, payment arrives within a week. The respectful tone means we haven't lost a single client — they just pay on time now.
Reduced our aged debt significantly in the first quarter. The dashboard makes it easy to see which clients are reliable and which need the legal push. Best part? We're still doing business with most of them.
Everything you need to know about RobinReturn’s debt-recovery process — including where we stop and a solicitor or law firm starts.
RobinReturn is not a legal representative as understood under CPR 2.3(1).
RobinReturn is an AI-based system designed to help you recover B2B debts up to £10,000. We help you draft a Soft Letter, a Letter Before Action and a Court Claim — quickly and cost-effectively.
RobinReturn is not a law firm, and a lawyer–client relationship does not form between you and RobinReturn.
No. RobinReturn does not give legal advice. We only help you draft the documents necessary to start a debt claim of up to £10,000.
RobinReturn fees for issuing a Court Form are mostly set at the level the Court permits recovery of. Usually, if you win, the Court can award you both the RobinReturn fees and the Court fees. However, awarding those fees is at the discretion of the Court.
No. The only costs are:
All fees are disclosed upfront on the calculator before you start.
Free to start. From £2 per case. No card required to check eligibility.